Support/Help

Updated August 1st, 2025

Supply Energetics (“Company,” “we,” “our,” or “us”) is committed to providing clear, timely, and effective support for users of our website and services. This Support & Help Policy outlines how you can get assistance, our support channels, and our general response guidelines.

1. Support Scope

Our support covers:

• Technical issues with website access or navigation.
• Assistance with account creation, login, and password reset (if applicable).
• Guidance on using features, tools, or resources available on the Site.
• Help with inquiries about our products, services, or documentation.

We do not provide support for:

• Issues caused by third-party websites, software, or services.
• Devices, hardware, or networks outside of our control.

2. Support Channels

You can reach our support team through:

Email Support

📧 Email: info@supplyenergetics.com

Typical Response Time: 1–2 business days.

Phone Support

📞 Phone: (620) 449-9663

Availability: 09:00 AM EST to 06:00 PM EST

3. Support Hours

Our standard support hours are:

Monday to Friday – 09:00 AM - 06:00 PM EST

Support requests received outside business hours will be addressed the next business day.

4. Response and Resolution Times

We aim to respond promptly to all support requests. Resolution times may vary depending on the complexity of the issue:

High Priority (Site outage, security issue) – Initial response within 4 business hours.

Medium Priority (Feature malfunction, broken links) – Response within 1 business day.

Low Priority (General inquiries, how-to questions) – Response within 2 business days.

5. Feedback & Continuous Improvement

We welcome feedback to help improve our support process. You can submit feedback at: info@supplyenergetics.com

7. Contact Us

For assistance, please contact:

Supply Energetics

131 Continental Drive, Suite 305

Newark, DE 19713

Email: info@supplyenergetics.com

Phone: (620) 449-9663